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Tablewide Terms of Service

Last updated: October 1, 2026

These Terms of Service ("Terms") are an agreement between Aaron Vontell, an individual doing business as Tablewide (a sole proprietorship based in New York, USA) ("we", "us", "our"), and the business that signs up for Tablewide ("Customer", "you"). They cover the hosted Tablewide service at tablewide.com and everything we provide with it (the "Service").

Short version, which does not replace the full text: the Service is for businesses; you own your content; you pay a flat price per company; you can cancel anytime; you should keep your own exports; our liability is capped at what you paid us in the last 12 months; and some support and migration work is done by AI agents that we supervise, only when you ask for that work.

1. Acceptance

1.1 You accept these Terms by creating an account, starting a trial, or paying for the Service. The person who accepts must have authority to bind the business they name at signup. If they do not, they must not use the Service.

1.2 These Terms include, by reference: the Acceptable Use Policy in Section 8, our Data Processing Agreement ("DPA"), and the pricing shown on tablewide.com/pricing at the time you buy. Our Privacy Policy explains how we handle personal data where we act as controller.

1.3 If these Terms conflict with the DPA on a data protection matter, the DPA wins. Otherwise these Terms win.

2. Business use only

2.1 The Service is sold only to businesses and other organisations (including non-profits and public bodies) for their work. It is not for personal, family or household use.

2.2 By accepting these Terms you represent that you are acting for a business or organisation, not as a consumer. Consumer protection laws that apply only to consumers are not intended to apply to this agreement.

3. Accounts, admins and users

3.1 Workspace. Each Customer gets one workspace: its own application container and its own database, hosted in the US region, or in the EU region if we agree to that on request. See Section 11.

3.2 Sign-in. Everyone signs in with a Google or Microsoft account (via OpenID Connect). Your team normally uses your organisation's Google Workspace or Microsoft Entra ID accounts. An admin may sign in with a personal Google account, and guests you invite sign in with their own Google or Microsoft account, which may be personal. We do not create or store passwords, and we do not run an identity provider. You control who can sign in through your identity provider settings, the workspace's user settings and your guest invitations.

3.3 Admins. You must name at least one admin. Admins can manage users, settings, billing, exports and cancellation, and we may rely on an admin's instructions as your instructions. Keep at least one admin contact current; we send important notices to it.

3.4 Authorized Users. "Authorized Users" are your employees and contractors, and outside guests you invite, whom you allow to use your workspace. You decide what guests can see and edit, and you remove their access when it should end. Plans include unlimited Authorized Users within your organisation. You are responsible for your Authorized Users' use of the Service and for making sure they follow these Terms.

3.5 Your responsibility for access. You are responsible for the security of your identity provider accounts, for removing access for people who leave, and for everything done under your workspace. Tell us promptly at [email protected] if you believe your workspace has been accessed without authorisation.

4. Trials

4.1 Self-serve trials last 14 days. A payment card is required to start one. We don't charge it during the trial, and you pay nothing if you cancel before the trial ends. Migration previews (4.2A) need no card.

4.2 When a self-serve trial ends, your subscription starts and your card is charged for the plan you chose, unless you cancel before the trial ends. If you cancel during the trial, or the first payment fails, the workspace becomes read-only and export-only. If you do not start a paid plan within 30 days after that, we delete the trial workspace within a further 30 days (see Section 13.4 for backups).

4.2A Free migration previews. If we move your content from another tool into a free preview workspace, the preview and the export you sent us are deleted automatically 7 days after the preview is created, unless you subscribe first. We may extend a preview by agreement, up to 30 days in total after it is created, and will confirm any extension in writing. Section 4.2's 30-day read-only period does not apply to migration previews. Backup copies roll off within 30 days after deletion. Your original data in your old tool is not affected. Uploading an export for a preview means you accept these Terms for that preview.

4.3 Trials are provided "as is" (Section 16 applies in full) and our total liability for a trial is limited to US$100.

5. Subscriptions, billing and renewal

5.1 Plans and price. Plans are priced per company, not per user, with tiers by storage. Add-ons (for example the status page add-on) are priced separately. Prices and plan limits are shown on tablewide.com/pricing. Prices are in US dollars and exclude taxes.

5.2 Billing and who sells to you. You pay in advance, monthly or annually, by card or another method offered at checkout. Payments go through Link, a Stripe service, which acts as the reseller and merchant of record: Link sells you the subscription, charges your payment method, calculates and collects any taxes, and issues receipts and invoices. Your card statement shows "LINK.COM* TABLEWIDE". Link's own terms apply to the payment. We remain the provider of the Service, and these Terms govern the Service, including your discounts, locked price and refund rights. Link stores your card details; we never see or store full card numbers. You authorise Link to charge your payment method for each billing period until you cancel.

5.3 Auto-renewal. Subscriptions renew automatically for the same period (monthly or annual) unless you cancel before the renewal date. For annual plans we send a reminder email at least 30 days before renewal.

5.4 Plan changes. Upgrades take effect immediately and are charged pro rata for the rest of the current period. Downgrades take effect at the next renewal. If your stored data exceeds a lower tier's limit, you must reduce it or stay on the higher tier.

5.5 Storage limits. If you exceed your tier's storage, we will notify you. We do not block uploads or delete data because you exceeded a limit. If you are still over it 30 days after our notice, we may move you to the tier that fits from your next renewal, with at least 14 days' notice, and you can reduce your data or cancel before then.

5.6 Taxes. Prices exclude taxes. Link, as merchant of record, calculates and collects any sales, use, VAT, GST or similar tax at checkout and shows it before you pay. A valid VAT or tax ID may change the tax charged, under Link's rules.

5.7 Late payment. If a payment fails, we will retry and email your admins. If the amount is still unpaid 14 days after our first failure notice, we may suspend the Service under Section 12 until it is paid.

5.8 Price changes. We may change prices by giving at least 30 days' notice by email to your admins. The new price applies from your first renewal after the notice period ends. If you do not agree, cancel before that renewal. Price changes never apply to a period you have already paid for, and never to a locked price under 5.9.

5.9 Discounts and locked prices.

6. Cancellation and refunds

6.1 Cancel anytime. An admin can cancel from the billing settings or by emailing [email protected]. Cancellation stops renewal. The Service stays fully available until the end of the period you have paid for.

6.2 Monthly plans. No refunds and no pro-rata credits for partial months.

6.3 Annual plans. If you cancel within 30 days after an annual charge (first purchase or renewal), we refund the unused whole months: annual fee × (12 − months started) ÷ 12. The month in which you cancel counts as started. After those 30 days, annual fees are non-refundable and the Service runs to the end of the annual term.

6.4 When we owe a refund anyway. We refund prepaid fees for the unused part of your term if we terminate for convenience (Section 13.3), if you terminate because we materially breached these Terms (Section 13.2), or if you terminate after objecting to a new subprocessor under the DPA.

6.5 Founding customers. If your order confirmation names you as a founding customer, these rules apply in place of 6.2 and 6.3 for your first payment:

6.6 Refunds go back to the original payment method. Link may also refund a charge on its own within 60 days, for example to settle a payment dispute. Any refund Link makes counts towards a refund we owe you for the same charge.

7. Migrations and support

7.1 Free migrations. We may help move your content from another tool (for example Confluence or Notion) into Tablewide at no extra charge. You provide an export or temporary access to the source system. Migrations are done on a best-efforts basis: formatting, macros, permissions, comments and attachments may not transfer exactly. You are responsible for checking the result and for keeping your source data until you are satisfied.

7.2 Temporary access. Revoke any temporary credentials or access tokens you give us for a migration once it is complete. We delete source exports you send us within 30 days after the migration is finished.

7.3 Support. Support is by email at [email protected]. We aim to reply within one business day, but response times are targets, not commitments.

7.4 AI operators. We run much of our operations, including migrations and support, with AI agents (currently Anthropic's Claude, a commercial AI service) that are supervised by a human. AI agents access your content only when needed to carry out a migration or support request that you asked for, and only for that request. For workspaces in the EU region, AI agents access your content only if you give consent for that specific request (for example by confirming in the support ticket); without consent, the request is handled without AI access to your content, which may take longer. For workspaces in the US region, you can ask in any ticket that it be handled without AI access to your content. Details are in the DPA and Privacy Policy.

8. Acceptable Use Policy

8.1 Prohibited data. The Service is built for everyday team documentation, diagrams and API references. You must not store or process in the Service:

We do not sign business associate agreements or similar special-purpose agreements.

8.2 Prohibited conduct. You must not, and must not let anyone else:

8.3 Public pages. On plans that include it, you may make books readable by anyone without signing in, for example as a public documentation site, and you may publish a status page with the add-on. You are responsible for everything you publish, including any personal data in it. Public pages must be documentation or status information about your own organisation, product or project. Do not use them for spam, phishing, search-engine manipulation, advertising networks or hosting downloads. To keep the Service healthy for everyone, we may cache, rate-limit or temporarily restrict public pages that draw unusually heavy traffic. If that traffic persists, we will contact you to agree a plan change or another fix before taking further steps.

8.4 Enforcement. If we reasonably believe content or conduct breaks this Section, we may ask you to remove it, remove or disable access to it, or suspend under Section 12. We do not monitor your content routinely and have no duty to do so.

9. Your data

9.1 You own your content. "Customer Content" means everything you and your Authorized Users put into the Service: pages, diagrams, files, comments, API references, status updates and similar. You keep all rights in it. We claim no ownership.

9.2 Our limited licence. You give us a worldwide, non-exclusive, royalty-free licence to host, copy, process, transmit and display Customer Content only as needed to provide, secure, back up and support the Service, to perform migrations you request, and to comply with law. This licence ends when we delete your content under Section 13.

9.3 No other use. We do not sell Customer Content, use it for advertising, or use it to train AI models. We do not permit our AI provider to use it for training.

9.4 Your responsibilities. You are responsible for Customer Content: its accuracy and legality, having the rights and permissions (including any notices and consents under data protection law) needed to put it in the Service, and not including data prohibited by Section 8.1.

9.5 Personal data. When Customer Content includes personal data, we process it as your processor (or service provider) under the DPA.

9.6 Usage data. We may collect technical and usage data about how the Service runs (for example storage used, error rates, request logs) to operate, secure and improve the Service. We use it in aggregated or de-identified form for anything other than operating your workspace, and never to identify the content of your pages.

9.7 Feedback. If you send suggestions or feedback, we may use them without restriction or payment.

10. Our property and open-source components

10.1 Our property. Except for Customer Content and open-source components, we (or our licensors) own the Service, including our control panel, provisioning, integration code, branding and documentation. These Terms give you a right to use the Service while subscribed, not ownership of it.

10.2 Open-source components. The Service includes open-source software, including:

Each component is governed by its own licence, and nothing in these Terms limits your rights under those licences. Tablewide is an independent hosted service. We are not affiliated with, sponsored by or endorsed by the BookStack project, JGraph Ltd (draw.io), or any other open-source project whose software we use, and their names and marks belong to their owners.

10.3 No lock-in. Because the core is open source, you can export your content and run it yourself or move it elsewhere. See Section 13.4.

11. Hosting region, availability and backups

11.1 Region. Workspaces are hosted in the US region. An EU region (servers in Germany and/or Finland) is available on request; we will confirm in writing before you subscribe whether we can host you there. Your workspace, database and backups stay in the region where they are hosted. Exceptions are listed in the DPA and the subprocessor list (for example billing through Stripe and, only with your per-request consent in the EU region, AI-assisted support). Changing region later requires a migration we can arrange on request.

11.2 Availability. We use commercially reasonable efforts to keep the Service available 24/7, apart from planned maintenance (announced at least 48 hours ahead where practical, and scheduled for low-traffic hours in your region) and emergency maintenance. We post incidents and planned maintenance on our status page, linked from tablewide.com.

11.3 No SLA at launch. At launch we do not offer a service level agreement or service credits. Our internal target is 99.5% monthly uptime, but it is a target, not a commitment, and missing it is not a breach of these Terms.

11.4 Backups. We take nightly encrypted backups of each workspace and keep them for about 30 days in a separate storage provider in the same region. Backups exist so we can recover from our own failures. They are a convenience, not a guarantee, and not a substitute for your own records. We do not promise to restore individual pages or files on request, though we will try to help.

11.5 Export yourself. You can export your content at any time from the workspace (as HTML, PDF, plain text or Markdown per page or book, or as a ZIP file). You are responsible for keeping your own exports of anything you cannot afford to lose.

11.6 Changes to the Service. We may change, add or remove features. If we remove a feature that is material to your use, we will give at least 30 days' notice and, if you are on an annual plan and cancel because of it within that period, refund the unused prepaid fees.

12. Suspension

12.1 We may suspend all or part of your access if:

12.2 We will give notice before suspension where practical, and otherwise promptly afterwards. We limit a suspension to what is reasonably necessary and lift it once the cause is fixed. Suspension does not delete data.

13. Term, termination and data export

13.1 Term. These Terms apply from acceptance until your subscription (including any trial) ends and your data has been deleted.

13.2 Termination for breach. Either party may terminate by written notice if the other materially breaches these Terms and does not fix the breach within 30 days after notice. We may terminate immediately by notice for a serious or repeated breach of Section 8.

13.3 Termination for convenience. You may cancel at any time (Section 6). We may end the Service for you, or discontinue it entirely, with at least 60 days' notice, refunding prepaid fees for the unused period.

13.4 Data after cancellation or termination.

13.5 Surviving terms. Sections 6 (as to refunds due), 9, 10, 13.4, 14, 15 (as to accrued claims), 16, 17, 18 and 20 survive the end of these Terms.

14. Confidentiality

14.1 "Confidential Information" means non-public information one party gives the other that is marked confidential or that a reasonable person would understand is confidential. Customer Content is your Confidential Information. Our non-public pricing, security details and roadmap are ours.

14.2 The receiving party will use the other's Confidential Information only to perform or use the Service under these Terms, protect it with at least reasonable care, and share it only with its employees, contractors, advisers and service providers (including subprocessors and AI operators under the DPA) who need it for that purpose and are bound by confidentiality duties at least as protective as these.

14.3 This does not cover information that is or becomes public without the receiver's fault, was already known to the receiver, is independently developed, or is lawfully received from someone else without a confidentiality duty.

14.4 A party may disclose Confidential Information if the law or a court requires it, after giving the other party notice (where legally allowed) so it can seek protection.

15. Indemnities

15.1 By you. You will defend us against any third-party claim arising from (a) Customer Content, or (b) your or your Authorized Users' breach of Section 8, and pay the damages, costs and reasonable legal fees finally awarded or agreed in settlement.

15.2 By us. We will defend you against any third-party claim that the proprietary parts of the Service that we wrote (not open-source components, not Customer Content, and not third-party services) infringe that third party's US or EU intellectual property rights, and pay the damages, costs and reasonable legal fees finally awarded or agreed in settlement. This does not apply to claims caused by your modifications, by combining the Service with things we did not provide, or by use in breach of these Terms. If such a claim occurs or seems likely, we may get you the right to keep using the Service, change it so it does not infringe, or, if neither is commercially reasonable, terminate and refund prepaid fees for the unused period. This Section 15.2 states our entire responsibility for infringement claims.

15.3 Process. The party seeking defence must notify the other promptly, give it sole control of the defence and settlement (a settlement cannot admit fault or impose obligations on the defended party without its consent), and give reasonable cooperation at the defending party's cost.

16. Warranties and disclaimers

16.1 Mutual. Each party confirms it has the authority to enter into these Terms.

16.2 By us. We will provide the Service in a professional manner, consistent with the security measures described in the DPA, and will not materially reduce those measures during your paid term.

16.3 Disclaimer. Except as stated in this Section 16, the Service is provided "as is" and "as available". To the fullest extent allowed by law, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, title and non-infringement, and any warranty that the Service will be uninterrupted, error-free, or that data will never be lost. Output produced by AI agents during support or migrations may contain errors; you are responsible for reviewing it.

17. Limitation of liability

17.1 No indirect damages. Neither party is liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or business opportunity, even if told they were possible.

17.2 Cap. Each party's total liability arising out of or relating to these Terms and the Service, in contract, tort or otherwise, is limited to the fees you paid us for the Service in the 12 months before the event giving rise to the claim.

17.3 Exceptions. Sections 17.1 and 17.2 do not limit (a) your obligation to pay fees due, (b) your obligations under Section 15.1 or liability for breach of Section 8, or (c) liability that cannot be limited by law, such as for fraud or wilful misconduct.

17.4 The limits in this Section apply even if a remedy fails of its essential purpose, and reflect the flat, low price of the Service.

18. Governing law and disputes

18.1 These Terms are governed by the laws of the State of New York, USA, without regard to its conflict-of-laws rules. The UN Convention on Contracts for the International Sale of Goods does not apply.

18.2 The state and federal courts located in New York County, New York have exclusive jurisdiction, and both parties consent to them. Either party may seek an injunction in any competent court to protect its intellectual property or Confidential Information.

18.3 Before filing a claim, a party will first email the other describing the dispute and allow 30 days to try to resolve it informally.

18.4 To the extent allowed by law, each party waives trial by jury.

18.5 Nothing in this Section limits any mandatory rights of an EU or UK data subject, or the choice of law and forum for the Standard Contractual Clauses set out in the DPA.

19. Changes to these Terms

19.1 We may update these Terms. For material changes that reduce your rights, we will email your admins at least 30 days before they take effect. Other changes take effect when posted with a new "Last updated" date.

19.2 If you do not agree to a material change, you may cancel before it takes effect and, if you are on an annual plan, receive a refund of prepaid fees for the unused whole months. Otherwise the change applies from your next renewal (or from the effective date for monthly plans).

20. General

20.1 Notices. We send notices to your admins' email addresses, and they are received when sent. You send notices to [email protected], and they are received when we acknowledge them or one business day after sending, whichever is earlier.

20.2 Assignment. Neither party may assign these Terms without the other's consent, except that either party may assign them to a successor in a merger, acquisition or sale of substantially all of its relevant business or assets, with notice. Any other attempted assignment is void.

20.3 Subcontractors. We may use subcontractors and subprocessors, including AI services, to provide the Service. We remain responsible for their performance under these Terms and the DPA.

20.4 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control (for example natural disasters, war, widespread internet or power failures, failures of hosting providers affecting a whole region, or government action). This does not excuse payment of fees for Service actually provided.

20.5 Independent parties. The parties are independent contractors. These Terms create no partnership, agency or employment relationship.

20.6 Publicity. We will not use your name or logo in marketing without your permission.

20.7 No third-party beneficiaries. These Terms are for the benefit of the parties only, except as the DPA provides for data subjects.

20.8 Severability and waiver. If a provision is unenforceable, it will be changed to the minimum extent necessary and the rest stays in force. Not enforcing a provision is not a waiver.

20.9 Entire agreement. These Terms (with the DPA, the pricing page and any order form we both sign) are the entire agreement about the Service and replace prior discussions. Terms in your purchase orders or other documents do not apply, even if we accept or sign them.

20.10 Electronic acceptance. Ticking "I agree" at sign-up or checkout is a valid signature. Using the Service after accepting confirms it.

21. Contact

Aaron Vontell d/b/a Tablewide New York, NY, USA (postal address on request) Email: [email protected] Security reports: [email protected]